Warranty Terms
Power Pedals - Tonaro Electric Bicycles.
Power bikes with exceptional quality and unbelievable value.
Powerpedals, your first choice for electric bicycles in Devon and the South West, are proud to present the amazing Tonaro range of electric bikes.
The patented crank drive technology enables you to cycle uphill with ease, and the three power settings allow you to select the level of power assistance required to cope with variations in terrain.
Tonaro e-bikes make cycling an option to many people, not just the lycra clad super fit. What’s more, you don’t have to reside in the southwest to benefit from Tonaro e-bike technology; we can deliver to all areas of the UK and beyond.
Click on the following links for more information about our range of power assisted bikes, power bike accessories, power bicycles and the environment and more information about Power Pedals.
Duration
We are 100% committed to customer service so therefore we offer a full 12 month warranty period on all of our products.
the warrantY: Within the given warranty, we will supply the new parts and where appropriate advice on fixing the product or if necessary ship the product back to ourselves for repair. In some cases we will require the customer to ship the product back to us for examination and then be reimbursed their shipping cost if the fault does not come outside our warranty terms. The buyer has full rights to use a 3rd party to examine the fault, so therefore not be reliant on our individual company's opinion.
Warranty does not cover:
- Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse.
- Work carried out outside of our facility.
- Parts damaged by accidents, neglect, misuse, abuse.
- Damage caused by a non-covered part or by any part not purchased from our facility.
- Products that have NOT been regularly checked and serviced as highlighted in conditions.
NOTE: We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse. However the buyer has full rights to use a 3rd party to examine the fault, so therefore not to be made reliant on our individual company’s opinion.
Faults
Faults must be reported as soon as reasonably possible by phone or email. We will assess the problem and try to rectify without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us. If the problem is found to be due to neglect or not covered under the warranty then we shall fix the problem at a rate of £20 per hour plus the cost of replacement parts. You have full rights to get a 3rd party opinion on whether the fault is covered by the warranty or not, if you do not except our assessment.
Conditions
Upon purchase of all products, they must be thoroughly checked to ensure that no nuts or bolts have become loose or dropped out in transit. The same check should be carried out prior to each ride of the product, thus ensuring long-term durability. We advise that all products are ridden with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.
Disclaimer statement
We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.